FAQ
Payment & Transfers

Q1. How do I link my credit card to Plus account?

Go to Settings, click on Payment Method, and then Add Credit card. Enter following data: • Card Holder name • Card number • Expiry Date • CVV • Billing Address

Q2. Can I link more than one credit card?

Yes. You can link multiple credit cards. But you have to choose one card as your primary card for making payments.

Q3. Is there any fee for linking a credit card?

No. Linking your credit card to Plus is completely free.

Q4. What is My Wallet?

Wallet is your command center. All information on sign-up, linked cards, gift card balances, reports are stored in your wallet.

Q5. Where can I see my wallet balance?

Open the Balance section in your wallet. You can see your Cash, Bonus and Gift Card balance real time.

Q6. How do I withdraw money from my wallet?

Go to Balance, click on Cash and then on Withdraw Funds; enter the amount and date, and submit. Once approved, the money is sent to you via check.

Q7. How long does it take for my withdrawal to reach me?

Most withdrawals are processed within 1–3 business days, depending on your bank’s processing time.

Q8. How secure is my Plus wallet?

Your Plus wallet is protected with superior encryption, secure servers, and fraud monitoring to keep your money and data safe.

Q9. What should I do if my card details change?

Remove the old credit card and add the new one from Payment Method. Side tip: Always double-check your card details before saving.

Q10. What is cashback on Plus?

Cashback is real wallet value that you earn instantly when you buy Plus gift cards. It’s credited directly to your Plus wallet.

Q11. When do I receive my cashback?

Cashback is added instantly after purchase real time. There is no waiting period.

Q12. Can I see cashback before buying a gift card?

Yes. Every gift card clearly shows the cashback percentage you’ll earn before checkout.

Q13. Where is my Cashback visible?

Your cashback is credited to your Plus wallet balance and visible under the Balance section.

Q14. How can I use my cashback?

You can use cashback across brands, toward future gift card purchases or withdraw.

Q15. Is cashback limited to one brand or capped?

No. Cashback is not limited to any brand and there’s no fixed earning limit. The amount you earn depends on the gift cards you choose.